lisa maria's frequently asked questions

 

Q. HOW MANY SERVERS DO I NEED

A. The numbers of servers you will need depends on what type of party you are having Cocktail Party // Dinner Buffet // Plated Meal Function, the number of guests you are expecting, the timeline of service for your event, and whether you are using real plates and glass or disposable items. Lisa Maria's Party Servers will assist you in determining the correct number of servers needed for your event.  Lisa Maria's Party Servers reserves the right to require a minimum numbers of servers for a party. If the expectations for service and the physical requirements of the event are so great, the service standards would be compromised using fewer servers.


Q. DO YOUR SERVERS JUST SERVE, OR WILL THEY HELP WITH SET UP, DISHES AND TRASH?

A. As trained professionals our servers will assist with all aspects of service for your party.  When you place your order with us, we ask you about your needs for set up, service, and breakdown so that we can communicate those expectations to those servers working your event.  Every client is different... If you like to be hands on, please let us know!  If you want us to "run the show" so you can host your party, we need to schedule a server that is comfortable in that position. 


Q. CAN I REQUEST A CERTAIN TYPE OF SERVER?

A.  In most cases, yes.  If you prefer a server who is more outgoing, or a server that has experience in something very specific to your event, please let us know.

For legal reasons, we cannot guarantee specifically a male server or a female server unless there is a justifiable reason.  We take great pride in the professionalism, skill, reliability, and image consciousness of all our staff.  All our servers undergo extensive interviews and background checks. In our 16+ years in the event and party industry, we have worked a wide variety of occasions.  If your event is sensitive in nature or has an alternative theme, please let us know so we can schedule a server who will be comfortable with you and you guests.


Q. CAN YOUR SERVERS ALSO SERVE ALCOHOL?

A. Yes, our servers regularly assist in serving alcohol by cocktailing beverages and pouring wine with dinner.  However, we can only serve alcohol at your event if all the alcohol is in our control. Lisa Maria's Party servers cannot accept the responsibility or liability of alcohol service if guests are allowed to serve themselves.


Lisa Maria's Party Servers can assist in beer and wine service directly, and can serve liquor cocktail style if prepared by a bartender.  If you are hiring a bartender for your party and would like Lisa Maria's Party Servers to assist with alcohol service, the bartender you hire must be from a licensed and insured bartending service.


All of our servers are required to have current certifications in the TIPS Alcohol Awareness Program and State of New Jersey Liquor Law Training.  Per state law, we will serve alcohol responsibly at your party by I.D.'ing anyone 30 years or younger and by monitoring guests to prevent over consumption.


Q.  CAN YOUR SERVERS PREPARE FOOD FOR MY PARTY?

A.  Our servers are trained in a wide variety of serving techniques. Basic food preparation such as reheating something in the oven, or preparing a frozen appetizer using instructions on the box are commonly asked for.  If you need a server that is skilled in the kitchen, or if you will need our servers to plate up a served meal, please let us know.  We are fortunate to have many servers that also have Culinary Arts experience.  However their availability may be limited.

If you are looking for a server to handle the backyard  BBQ grill, they will be separate from servers, and will not be participating in both.


Q. HOW ARE YOUR SERVERS PAID / WHO DO I PAY / DO YOU NEED A  DEPOSIT?

A.  Your server will collect a check or cash from you at the end of your event for the total number hours worked.  Gratuity should not be included in the payment for the services and should be given to the server directly.


We do not require a contract.  When you place your order online, or by phone, you agree to term of service and conditions of using our services.  You will receive a confirmation of your order by email, and that is your guarantee that we are providing services for your event. We do require half of the intended party total amount, within 10 days of the booking your event, to insure your order. If you decide to keep any of our servers past the negotiated time previously discussed, the charge per servers will increase to time and a half per server.  There is a four hour minimum, per server or griller. There will be an extra charge for traveling out of normal business areas, and holidays.


Q. HOW MUCH GRATUITY IS APPROPRIATE?

A.  Gratuity is based on the size of the party, how much setup, service, and breakdown is involved.  We do NOT recommend basing your gratuity on a percentage like you would do in a restaurant, because in that situation you are generally tipping on a food and beverage total. Tipping based on the service you receive is more appropriate when dealing with labor only.  On average, our servers receive between $25-$75 per server depending on the type of event they service and how long the shift was.  Certainly there are times when the tip should be greater, but it is up to each client to decide what they feel is appropriate.


Q.  DO OUR SERVERS BRING ANY EQUIPTMENT OR SERVING SUPPLIES WITH THEM?

A.  No, we arrive at your location ready to set up your food and your supplies.  Prior to your event we will be communicating with you about expectations to make your event run as smooth and as organized as you dreamed it would be.

Facts and Questions





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